AI Governance Questionnaire Template for SaaS Vendors

An AI governance questionnaire helps enterprise buyers understand how a SaaS vendor builds, uses, monitors, and controls AI systems. Vendors can use the same questions internally to prepare before procurement asks.

Company and ownership

• Who owns AI governance internally?
• Which teams approve new AI features before release?
• Do you maintain an AI system inventory?
• Do you maintain a model and vendor register?
• How often are AI risks reviewed?

Data use and privacy

• What customer data is processed by AI features?
• Is customer data used to train any models?
• Which third-party model providers process customer data?
• Where are prompts, outputs, embeddings, and logs stored?
• What retention and deletion controls apply?
• Can customers opt out of specific AI data uses?

Model risk and output controls

• How are AI outputs evaluated before release?
• How do you monitor hallucination or incorrect output risk?
• How do you monitor bias or unfair outcomes?
• What human oversight exists for high-impact decisions?
• How do users contest, correct, or override AI outputs?
• What guardrails reduce prompt injection and data leakage risk?

Security and incident response

• How is access to AI logs controlled?
• How are AI-related incidents detected and escalated?
• Are AI events included in audit logs?
• How are vulnerabilities in AI workflows assessed?
• How are model provider outages or changes handled?

How vendors should use this template

Do not treat this as a form to fill once. Treat it as the backbone of your AI-risk response pack. Each answer should map to evidence, an owner, and a review date.